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2026, Vol: 14, Issue: 4
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Title Page

Original Article 


Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction

Afaf Hakami, Ahmed Hakami, Hissah Almutairi, Adel Alharbi.


Abstract
Background and Aims:
Patient-centered care (PCC) enhances healthcare by prioritizing patient needs and engagement. While its benefits are well-documented, its impact on emergency department (ED) operations in Saudi Arabia is underexplored. This study examines the effect of PCC implementation on ED waiting times and patient satisfaction in Riyadh hospitals.
Methods:
A retrospective analysis was conducted using MOH’s database and Press Ganey evaluations across 34 hospitals. Statistical analyses, including ANOVA and paired t-tests, assessed relationships between PCC compliance, waiting times, and satisfaction.
Results:
PCC implementation varied, with 67.6% of hospitals achieving “excellent” compliance. Shorter waiting times correlated with higher satisfaction, particularly in hospitals with strong PCC practices. However, the direct link between PCC compliance and patient satisfaction was weak and not statistically significant. Significant correlations were found between PCC compliance and reduced doctor-to-decision and decision-to-disposition times.
Conclusion:
While PCC contributes to efficiency and patient experience, further research is needed to explore additional factors influencing satisfaction in ED settings.

Key words: Patient-Centered Care; Emergency Department; Waiting Times; Patient Satisfaction; Saudi Arabia


 
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How to Cite this Article
Pubmed Style

Hakami A, Hakami A, Almutairi H, Alharbi A. Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction. Majmaah J Heal Sci. 2026; 14(4): 39-48. doi:10.5455/mjhs.2026.04.005

Web Style

Hakami A, Hakami A, Almutairi H, Alharbi A. Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction. https://www.mjhs-mu.org/?mno=259410 [Access: October 01, 2026]. doi:10.5455/mjhs.2026.04.005

AMA (American Medical Association) Style

Hakami A, Hakami A, Almutairi H, Alharbi A. Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction. Majmaah J Heal Sci. 2026; 14(4): 39-48. doi:10.5455/mjhs.2026.04.005


Vancouver/ICMJE Style

Hakami A, Hakami A, Almutairi H, Alharbi A. Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction. Majmaah J Heal Sci. (2026), [cited October 01, 2026]; 14(4): 39-48. doi:10.5455/mjhs.2026.04.005


Harvard Style

Hakami, A., Hakami, . A., Almutairi, . H. & Alharbi, . A. (2026) Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction. Majmaah J Heal Sci, 14 (4), 39-48. doi:10.5455/mjhs.2026.04.005


Turabian Style

Hakami, Afaf, Ahmed Hakami, Hissah Almutairi, and Adel Alharbi. 2026. Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction. Majmaah Journal of Health Sciences, 14 (4), 39-48. doi:10.5455/mjhs.2026.04.005


Chicago Style

Hakami, Afaf, Ahmed Hakami, Hissah Almutairi, and Adel Alharbi. "Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction." Majmaah Journal of Health Sciences 14 (2026), 39-48. doi:10.5455/mjhs.2026.04.005


MLA (The Modern Language Association) Style

Hakami, Afaf, Ahmed Hakami, Hissah Almutairi, and Adel Alharbi. "Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction." Majmaah Journal of Health Sciences 14.4 (2026), 39-48. Print. doi:10.5455/mjhs.2026.04.005


APA (American Psychological Association) Style

Hakami, A., Hakami, . A., Almutairi, . H. & Alharbi, . A. (2026) Impact of Patient-Centered Care Application on Emergency Department Waiting Times and Patient Satisfaction. Majmaah Journal of Health Sciences, 14 (4), 39-48. doi:10.5455/mjhs.2026.04.005




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